We selected New Wave Pools to put a pool in for us. After talking with a couple other pool companies in the area, we quickly determined Wes' knowledge and honesty of the different type of pools and the possible issues, maintenance and operating costs was the deciding factor in selecting New Wave Pools. Wes brought in his crew and in about six weeks we had pool! I would, and will, recommend Wes of New Wave Pools to anyone. Wes knows best!
submitted by Guy and Cheri
Wes Satcher and New Wave Pools are top notch! After interviewing many companies, the choice to work with New Wave was simple - it came down to trust and peace of mind. Wes is a man of his word and he stands by it. The level of customer interaction and support was very helpful, from initial design and choices of options to concrete work and final layout, Wes displayed patience and understanding, offering advice when we needed it but allowing us to ultimately choose what worked for our design - we are 100% pleased with the entire process. Also, the personnel working on our pool were some of the nicest people you will ever meet, and they worked tirelessly to get the job done right and on time. I know New Wave Pools and Wes will be there in the months and years ahead when we need anything.
submitted by Whit Jones
We had a total rehab job on our pool - deck, coping, plaster, tile, etc. I examined options in the Columbia area and selected Wes Satcher of New Wave Pools. Absolutely no regrets. His professional manner and obvious knowledge of the pool renovation business were apparent from Day 1. His diligence and attention to detail throughout the project were appreciated. He only knows one way to do things - the right way. He is honest, trustworthy and fair. I would recommend him to anyone considering a pool project.
submitted by Bruce Parker
Wes Satcher is a PRO! Day, night, weekday or weekends, he is always accessible. We didn't have New Wave put our pool in but we wished we had. I wouldn't consider calling anyone else for our pool maintenance needs and repairs. And if we do have another pool put in at a new home in the future, Wes will do it, I promise.
submitted by Jerry Baxter
I can't say enough great things about Wes and his very competent staff. Wes is very professional and listened to what I had to say; that was very important to me because I have been in situations where I was not heard and made to feel inferior. This was not the case with Wes. He listened and then explained everything in detail while also giving me options to consider; things that I had not considered but that were very beneficial. I wouldn't consider calling anyone else and will refer him to everyone I know. He really goes above and beyond what is necessary to make his clients happy.
submitted by Janice S
Wes helped us tremendously! Unfortunately, we had poor pool construction by a different company and are now facing major repairs. Wes is very dedicated and extremely knowledgable about his profession. If you have a pool problem, large or small, I recommend contacting Wes!
submitted by Paula Bregovi
New Wave is simply the best!!! I was new to pools and Wes could have take advantage of me but he didnt. Replaced my liner with no problems and right on schedule. Always on time always cheerful. Would recommend to anyone!
submitted by Scott Brown
We have nothing but thanks and praise for Wes and his staff. Wes is very knowledgeable, professional and dedicated. He was dependable and always on time. Wes kept us informed through the entire process. He explained thoroughly the problem we were having and he gave us a detailed solution that required no destruction to the original brick coping, thus saving us in repair costs and keeping the original design of our pool. We were totally pleased from start to finish and the results are AWESOME!! We will never use anyone but Wes for any future pool needs! Wes, you are the BEST! Many thanks!!! Rhonda & Didier Norris
submitted by Rhonda Norris
Wes is knowledgeable, communicative, professional and responsible. We switched to New Wave Pools last year after becoming dissatisfied with our previous pool service. The difference is night and day, and we are very please. We later hired Wes and New Wave Pools to resurface and re-tile our pool, as well as convert it to salt. Again, he did first rate work. He is detail oriented and great about educating pool owners to be a part of their pool maintenance and upkeep. Thank you!
submitted by Liz and Gerry Melendez
We had met with other contractors previously, but were very hesitant and apprehensive. A friend referred us to Wes and we are so grateful for that referral. He showed up on time and thoroughly explained what problems we were facing. The repair costs were reasonable and the repair work was completed in a timely manner. I felt very confident in hiring New Wave Pools from the first day and they did not let me down. For any future work that may need to be done, I now know who to call. Thank you Wes!!!!!
submitted by T. Williams
This is totally an unsolicited testimonial and I want to note that I very rarely do such, but I was so impressed with my first contact and the quality of the work done by Wes and his staff I had to let folks know. I have a 15 year old in ground pool and I called Wes based on a referral. I of course was hesitant when I don't know someone new whether they are going to be honest with me or rip me off. Wes was straight up about the possible problems (worse case scenario)that I had and what it might could be. They showed up when he said they would come and on time. What impressed me MOST was he said that they looked into the problem and found that they could fix me up and for far less money than originally thought. He could have just as easily ripped me off and I would not have know the difference, but he cared enough, is honest enough and professional enough to go that extra mile to look out for a customer. Based on my first impression and dealing with Wes and his staff, I WILL NEVER, EVER CALL ANYONE ELSE to do any of my pool work. New Wave is the BEST!!!!! Thanks Wes
submitted by Ray Cavanagh
I was very impressed with Wes and his employees. They were professionals every step of the way. The did an outstanding job on the pool deck. I have contacted him back to work on other pool projects. I would not think of calling anyone else.
submitted by mary g
Our pool was an unusable mess. The back yard was torn up and we did not know who to trust or call. From the first call to Wes Satcher and New Wave Pools to every contact since then we have been extremely satisfied with not only the workmanship, but the personal attention to detail Wes provides his customers. Each day of the renovation, Wes was in contact with me, providing a progress report and next steps. Wes Satcher's employees are professional and courteous. The workmanship is outstanding and Wes goes the extra mile to make sure the experience of working with his company, New Wave Pools is exceptional. Wes Satcher is honest and trustworthy and I would not think of calling anyone other than Wes Satcher and New Wave Pools.
submitted by Wanda F Allison
I have nothing but praise for Wes and the quality of his work. Our renovation was completed on time and actually exceeded our expectations--especially the concrete deck replacement. Their workmanship, consideration for the customer, and the entire operation meet the highest professional standards. For a new installation or renovation, I wouldn't think of calling anybody but Wes Satcher and New Wave Pools.
submitted by Joe Chambers